Last updated: 23 October 2026
This page explains returns and cancellation for eligible online jewellery purchases delivered to the United Kingdom or European Union. It should be read with our Refund and Returns Policy.
14-day cancellation window
Where UK or EU distance-selling cancellation rights apply, notify SKP The Jewel Co. within 14 calendar days of delivery that you wish to cancel. You then have a further 14 calendar days after notification to send the goods back. You may cancel by a clear statement; you do not need to wait for approval to exercise a statutory right.
Condition and inspection
You may inspect the jewellery as you would in a shop. Keep it secure and return the complete item with its packaging, certificates, accessories and proof of purchase where possible. Packaging and security-tag conditions under our voluntary policy do not override statutory cancellation rights. Any legally permitted deduction for handling beyond necessary inspection will be explained.
Personalised and bespoke jewellery
Change-of-mind cancellation is excluded where legally permitted for genuinely personalised or bespoke jewellery made to your individual specifications and disclosed before purchase, including the made-to-order Starlit ring with your chosen initial. A standard design is not automatically excluded just because it is made after ordering. Your rights for faulty, damaged, incorrect or misdescribed goods remain protected.
Return method and cost
Contact jewels.skp@gmail.com with your order number for the correct return address and carrier/customs instructions. Return by post using a tracked service with insurance for the full value. Keep proof of postage.
For eligible change-of-mind returns, the customer pays return shipping and insurance. SKP covers reasonable return costs for faulty or incorrect goods; contact us so that we can arrange or agree the return method. Mandatory legal rules about costs take priority.
Refunds
Refunds are made to the original payment method. We aim to process refunds within 7 calendar days after receipt and inspection, subject to applicable legal deadlines. For statutory cancellations, the legally required deadline applies, generally within 14 days of receiving the goods back or evidence they have been sent back, as applicable. Your payment provider may take additional time to post the credit.
No automatic restocking, making-charge or gold-price deduction applies to an otherwise eligible return. Any legally permitted deduction will be explained. Standard outbound delivery charges are refunded where required by law. Duties or taxes paid directly to customs or couriers follow those authorities’ refund rules.
Exchanges and resizing
No voluntary exchanges or international resizing service are available. These restrictions do not remove any repair, replacement, refund or other remedy required by applicable consumer law.
Contact
Email jewels.skp@gmail.com or call +91 99985 86546. These terms do not limit mandatory consumer rights.