Last updated: 23 October 2026
Our voluntary return policy allows eligible jewellery to be returned for a refund within the conditions below. We do not offer voluntary exchanges for domestic or international orders. Resizing is not available for international orders. Your mandatory consumer rights remain unaffected.
Return windows by destination
UK and EU customers: please see our dedicated UK & EU Returns and Cancellation policy for the 14-day cancellation window and return instructions.
| Destination / item | When to notify us | When to send the return |
|---|---|---|
| India, United States, Canada, United Arab Emirates, Australia and New Zealand — eligible standard jewellery | Within 7 calendar days of delivery | Within 7 calendar days of receiving return instructions |
| United Kingdom and European Union — eligible online purchases covered by cancellation rights | Within 14 calendar days of delivery | Within a further 14 calendar days after cancellation notification |
| Genuinely personalised or bespoke jewellery made to your specifications, with the exclusion disclosed before purchase | No voluntary change-of-mind returns | Rights for faulty, damaged, incorrect or misdescribed goods remain protected |
For eligible change-of-mind returns, the customer pays return shipping and insurance. There is no automatic restocking fee. SKP covers reasonable agreed return costs for faulty or incorrect items. Refund processing is normally within 7 calendar days after receipt and inspection, subject to applicable legal deadlines. No voluntary exchanges are available.
7-day voluntary returns
For eligible change-of-mind returns, notify SKP The Jewel Co. within 7 calendar days of delivery, quoting your order number and the item you wish to return. After receiving our return instructions, dispatch the item within 7 calendar days. Contact us before posting jewellery so that we can provide the correct return address and shipping instructions.
Conditions for voluntary returns
- The jewellery must be unworn beyond reasonable inspection, unaltered and undamaged. Security tags must remain attached and intact for our voluntary return policy.
- Return the complete item with its original packaging, certificates, accessories and any included components. Provide your order confirmation or other proof of purchase.
- The returned item must match the item supplied. We inspect its condition and check its identity, weight, stones and certificate details before approving a refund.
- Items showing wear, alteration, damage, stone substitution or tampering, or missing components, do not qualify for our voluntary return policy.
Personalised and bespoke jewellery
Change-of-mind returns are not available for engraved, personalised or genuinely bespoke pieces made to your individual specifications where this exclusion was disclosed before purchase. A standard design is not automatically excluded merely because it is made after an order is placed. Rights relating to faulty, incorrect or misdescribed goods still apply.
How to request and send a return
- Email jewels.skp@gmail.com with your order number, item details and request. For a defect or delivery problem, please also describe the issue and include photographs where possible.
- We will provide return instructions, the return address and any relevant carrier or customs requirements. Do not send jewellery to an address taken from a certificate or to a manufacturer.
- Package the jewellery securely and use an approved tracked service with insurance covering its full value. Keep the postage receipt and tracking details.
For change-of-mind returns, the customer pays the return shipping and insurance costs. For an incorrect or defective item, SKP will cover reasonable return costs; contact us first so that we can arrange or agree the return method. Any mandatory legal rules about return costs take priority.
Inspection and refunds
We will notify you after the returned jewellery has been received and inspected. Approved refunds are made to the original payment method. We aim to process them within 7 calendar days of receiving the return, subject to any shorter deadline required by law. Your bank or payment provider may take additional time to post the credit.
We do not apply an automatic restocking, making-charge or gold-price deduction to an otherwise eligible return. For a statutory cancellation, any deduction for diminished value will only be made where legally permitted, and we will explain it. Any standard outbound delivery charge will be refunded where the law requires it.
Import duties or taxes paid directly to a customs authority or courier are subject to that authority’s refund rules. We cannot refund amounts we did not collect.
Exchanges and resizing
No voluntary exchanges are available for domestic (India) or international orders. You may request an eligible return for a refund under this policy.
No resizing service is available for international orders. For domestic orders in India, resizing is subject to assessment of the design and an agreed quote before any work begins. Resizing is not offered as a free service.
These service restrictions do not exclude any repair, replacement, refund or other remedy you are entitled to under applicable consumer law.
Damaged, incorrect or faulty items
Please report delivery damage or an incorrect item promptly, ideally within 48 hours of delivery, with photographs of the item and packaging where possible. An unboxing video can help us investigate but is not compulsory. Reporting after 48 hours does not remove your statutory rights. Please contact us before arranging repairs or alterations so that we can assess the issue.
UK, EU and other mandatory consumer rights
Where UK or EU distance-selling cancellation rights apply to an eligible online purchase, you generally have 14 calendar days from delivery to notify us of cancellation and a further 14 calendar days after notification to send the goods back. You may notify us by a clear statement; you do not need to wait for our approval to exercise a statutory cancellation right. Legally applicable exceptions, including genuinely personalised or bespoke goods, still apply.
For statutory cancellations, we will refund within the legally required time, generally within 14 days of receiving the goods back or evidence that they have been sent back, as applicable. You may inspect the goods as you would in a shop. Packaging or security-tag conditions under our voluntary policy do not override statutory cancellation rights; any legally permitted deduction for handling beyond necessary inspection will be explained.
Our 7-day voluntary policy and exclusions do not limit mandatory cancellation periods, legal guarantees or rights concerning faulty, incorrect or misdescribed goods in any destination where those rights apply.
Contact SKP
For returns or domestic resizing enquiries, email jewels.skp@gmail.com or call +91 99985 86546. Please include your order number so that we can assist you.